The Anjouan gaming license does not cover players from Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, and the USA.And yet they allow players from the US and UK to access the site, make accounts, and even select their native currency. It's illegal to play at this site from the UK and illegal to perform unlicensed offshore casino banking transactions most US states.As of today, they haven't even filled out their restricted countries list in their T&Cs. It just says 'Prohibited territories' as a placeholder, they didn't realize they have to list them there. I've archived the evidence of this in case they try to bait and switch.So everyone strap in, because this is going to be a massive clown fiesta!Remember, support staff: Any attempt to explain your acceptance of US and UK players and your lack of geoblocking, despite your gaming license not covering those regions, can and will be used against you in Belize. Good luck.
7114 people found this review useful
First and foremost; All their 5 star ratings are fake and paid. This casino is far from a 5 star experience. Once you win and they know you have a pending withdrawal, they will request the most weird documents in order to “verify yourself”. Of course, in the meantime they hope that you lose your winnings.For some reason, the so called “verification department” takes up to 72 to review a document, and sometimes even 96 hours. In my case, it has been 100+ hours (i stopped counting, 1 full week), even though the promised me, that deadline would be today. Surprise, surprise - it wasn’t. Useless. Disgraceful.The customer support is unprofessional, arrogant and useless and when informing that legal action will be taking towards their site, they threaten to close your whole account. Also, they claim to have “Special Conditions” for certain bets, that somehow goes AGAINST their ordinary Terms and conditions, so be aware when sportsbetting. All outcomes will always turn out in their favour. It’s disgusting.I have been playing for 10 years now, and even the most sketchy and dodgy site haven’t treated me this bad, hence why I also have to make this review. Please STAY AWAY, trust me!!!So, everyone, please listen to MY review and not the paid bots. This casino will literally drain either your wallet or your time (worst case, both) and they are ruthless doing so. STAY AWAY, for god’s sakeIMPORTANT INFORMATION: If anyone else struggle with the service from this site, reach out to a lawyer and contact MEIC (Ministerio de Economía, Industria y Comercio), as they are based in Costa Rica and they can help you with regulating, and possible and finally punishing Betgem.io for their behavior.
8778 people found this review useful